Last Updated: June 2026

At MailInBox, we strive to provide accurate and reliable email verification services. This Refund Policy explains when refunds may be granted for purchases made through our platform.

1. Digital Services

MailInBox provides digital services and email verification credits. By purchasing credits, you acknowledge that the service is delivered electronically and may begin immediately after purchase.

2. Unused Credit Refunds

Customers may request a refund within 14 days of purchase if:

• The purchased credits have not been used;
• No email verification activity has been performed using the purchased credits;
• The account is in good standing and complies with our Terms of Service.

Approved refunds will be returned to the original payment method.

3. Used Credits

Credits that have already been consumed for email verification are generally non-refundable because the service has already been provided.

Partial refunds may be considered at our sole discretion in cases involving technical errors or billing mistakes.

4. Duplicate Charges and Billing Errors

If you believe you were charged incorrectly, charged multiple times, or experienced a payment processing error, please contact us within 30 days of the transaction.

After review, we will promptly issue any appropriate refund.

5. Service Failures

If MailInBox experiences a significant technical failure that prevents delivery of the purchased service, customers may be eligible for a full or partial refund.

Eligibility will be determined after investigation of the specific incident.

6. Fraudulent or Unauthorized Transactions

If you believe a payment was made without your authorization, please contact us immediately at [email protected].

We may request additional information to verify the claim and assist in resolving the issue.

7. Chargebacks

Before initiating a chargeback with your payment provider, we encourage customers to contact our support team so we can attempt to resolve the issue directly.

Abusive, fraudulent, or repeated chargebacks may result in suspension or termination of service.

8. How to Request a Refund

To request a refund, please contact:

• Email: [email protected]

Please include:

• Your account email address;
• Transaction ID or invoice number;
• Reason for the refund request.

We typically respond within 2 business days.

9. Refund Processing Time

Approved refunds are usually processed within 5–10 business days, depending on your payment provider and financial institution.

10. Exceptions

Refunds will not be issued for:

• Credits already consumed through successful email verification;
• Violations of our Terms of Service;
• Account suspensions resulting from prohibited or unlawful activity;
• Requests submitted more than 14 days after purchase for unused credits.